Billing and Refund Policy

This policy is part of the Terms of Service between you and iSend LLC, doing business as Caesar ("Caesar", "we", "us"). If an Order Form signed by both of us, or your Pricing Terms, set different commercial terms, those apply instead.

In short. This summary is for convenience only; the full policy governs.

• Caesar is pay-as-you-go. Spend builds up as the Agent works for you, in line with its work and results, and we charge your card as it adds up.
• Once spend has been incurred, it's earned and non-refundable.
• If you think a charge is a mistake, tell us within 30 days and we'll review it and fix it.

1. How pricing works

1.1 How spend builds up. There's no fixed monthly fee. Once your Campaigns are live, spend builds up gradually as the Agent works for you, in line with the work it does and the results it brings. It's calculated at the prices in your Pricing Terms, which are shown in your Dashboard before you start. Spend can include messaging, carrier and provider costs. You can pause any Campaign, or all messaging, at any time; new spend stops building up once you do.

1.2 Other fees. Your Pricing Terms may also include other fees, such as third-party carrier and registry fees for US A2P 10DLC brand and campaign registration. We always show them to you before they apply.

1.3 Price changes. We may change our prices. We will give you at least 30 days' notice of any increase (Section 12.8 of the Terms), and it will apply only to spend and fees incurred after it takes effect.

2. You can see your spend

Your Dashboard shows your spend and charges, and the Campaigns, conversations and other activity they relate to. You can export these records. If we correct an error by hand, the change is logged and shown in your records.

3. When and how you're charged

3.1 Payment method. You need a valid card or other accepted payment method on file. Payments are processed via Stripe; we never see or store your full card number. This will be handled by Stripe.

3.2 Charges as spend adds up. By saving a payment method, you authorize us to charge it for your spend and other fees as they accrue, with no end date, until the Agreement ends and everything owed is paid. We charge each time your accrued balance reaches the threshold shown in your Dashboard, and at the end of each billing period for anything that remains. Each charge comes with a receipt or invoice sent to your billing email.

3.3 Prepaid balance. We may instead ask you to fund a prepaid balance, which your spend is then drawn from. If your balance runs low, we may pause sending until it's topped up (for failed payments, see Section 5).

3.4 Taxes. Prices don't include sales, use, VAT or similar taxes. Where we're required to collect them, we add them to your invoice.

3.5 Currency. Charges are in US dollars unless your Dashboard shows another currency. Your bank may charge conversion fees.

4. Refunds and credits

Once spend has been incurred, it is earned and non-refundable, except as described below or where the law requires otherwise. If we close your account for a reason other than your breach (for example under Section 17.3 or 13.6 of the Terms, or Section 6.3 of the DPA), we refund any unused prepaid balance to your original payment method after deducting anything you owe us.

When we credit a charge that you've already paid, we set it against your next charges. If you have no further charges, we refund it to your original payment method.

4.1 Charges you think are wrong. You can dispute a charge within 30 days of the invoice that includes it. Examples:

• it doesn't match your Pricing Terms;
• it's a duplicate;
• it relates to test or internal activity.

Use the dispute option in your Dashboard, or email [email protected] with "Billing" in the subject line. We review each dispute and normally tell you the outcome within 10 Business Days. If the charge shouldn't have been made, we credit it.

4.2 Billing errors and unauthorized charges. If you were charged twice, charged the wrong amount, or charged without your authorization (for example, because your card or account was compromised), contact [email protected] as soon as you notice, and within 60 days of the charge. We investigate every report and refund or credit in full any charge that was wrong or unauthorized.

4.3 Agent malfunction. If a malfunction in Caesar caused the Agent to exceed a hard limit in your Agent Settings, tell us within 14 days after the Message. We credit the spend on the affected conversations, as Section 7.4 of the Terms describes.

4.4 What isn't refundable.

• Spend and fees charged correctly under your Pricing Terms.
• Unused prepaid balances, except as described above.
• Registration and vetting fees, once they have been submitted to the third party.
• Spend and fees incurred before a suspension or termination for breach of the Terms, the Messaging Policy or the Acceptable Use Policy.
• Claims made after the time limits in Sections 4.1 to 4.3, except where the law requires otherwise.

4.5 How to request a refund or credit. Email [email protected] with "Billing" in the subject line. Include your store name, the charge in question and the reason. We aim to reply within a few Business Days. Refunds go back to your original payment method, and usually appear within 5–10 Business Days, depending on your bank.

5. Failed payments

If a charge fails, we'll let you know and retry it. We may pause your Campaigns until the payment succeeds or you add a new payment method, as described in Section 12.6 of the Terms.

6. Chargebacks

If you dispute a Caesar charge with your bank or card issuer, let us know as well. We may pause your account while a chargeback is resolved. A chargeback without good reason is a material breach of the Terms, and you are responsible for the resulting fees.

7. Cancelling and uninstalling

You can pause any Campaign or close your account at any time, in the Dashboard or by emailing [email protected]. There is no cancellation fee and no minimum term, unless an Order Form says otherwise. When you close your account:

• new outreach stops immediately;
• spend and fees incurred before closing remain due;
• your final charge covers those amounts.

Export your data before you uninstall the Caesar app from Shopify. After an uninstall, Shopify requires us to delete your store data.

8. Changes and contact

We may update this policy as described in Section 23 of the Terms.
Billing questions: [email protected] (subject "Billing")

Legal entity on invoices: iSend LLC (Caesar), 30 N Gould St, Ste R, Sheridan, WY 82801, USA