How VYBES Started Closing
Sales It Used to Lose
$70K+ / mo
in extra revenue from Caesar conversations
+37%
more sales from 1:1 conversations
+11%
higher average order value
INDUSTRY
Rhinestone streetwear
CUSTOMERS
Worldwide, 100K+
PRODUCTS
80+ styles, 600 SKUs
CHANNELS
iMessage, WhatsApp, SMS
CUSTOMER
Meet VYBES
VYBES makes rhinestone streetwear: heavyweight cotton hoodies, zip-ups, tees, sweatpants, jorts and accessories covered in hand-set stones. The brand is based in Indianapolis, has more than 100,000 customers and ships worldwide.
The catalog is big and it moves fast. More than 80 styles in multiple colorways and sizes add up to around 600 SKUs, and most pieces are designed to be worn as a set. A hoodie sells better when someone shows you the sweatpants that go with it.
THE CHALLENGE
Plenty of Shoppers,
Nobody Closing
VYBES never had a sales team. Nobody was there to answer a shopper’s question, talk them through a fit or follow up when they left checkout. Abandoned checkouts got the same automated SMS and email reminder for everyone.
After the first order, the relationship ended. Past customers only heard from VYBES through mass campaigns. VYBES had the traffic and the product. What they were missing was someone to actually sell.
01
No answers
Reminders can’t answer “does it run big?” or “will the stones come off in the wash?”, so shoppers with a question just left.
02
One item orders
Nobody suggested the matching piece, so most orders stopped at one item.
03
Every language
Customers ordered from all over the world. A human team would have meant native speakers for every market.
04
No reviews
With around 600 SKUs, most products had few reviews or none, and new drops launched with no social proof.
THE SOLUTION
A Salesperson for Every
Customer, in Their Language
Every shopper gets their own AI salesperson on iMessage, with WhatsApp and SMS as fallbacks. It writes in the customer’s own language and sends offers in their local currency, so a shopper in Madrid gets the same service as one in Indianapolis.
VYBES
¡Hola Lucía! Vi que dejaste la Snow Leopard Hoodie en el carrito. ¿Te ayudo con algo antes de terminar el pedido?
sí, ¿cómo queda de talla? y ¿llega antes del viernes?
Es oversized, así que pide una talla menos si la quieres ajustada. El envío a España tarda 3 a 5 días. El pantalón Snow Leopard hace conjunto: los dos te quedan en 170 €.
vale, me llevo los dos en M
Snow Leopard Hoodie + Sweatpants, M
wearvybes.com · Checkout · 170 €
✓
ORDER PLACED · €170
Example conversation for illustration. Customer in Spain, written in Spanish, priced in euros.
Abandoned checkout recovery
+37% sales
When a shopper leaves checkout, their salesperson asks what stopped them, answers it (fit, rhinestones, delivery) and sends a link straight to checkout.
Outfit matching and upsells
+11% AOV
It knows which hoodie goes with which sweatpants and which chain finishes the look, and suggests the matching piece while they decide.
Local language and currency
Every market
Every conversation happens in the customer’s language, and every offer is shown in their currency.
Reviews across 600 SKUs
Every product
After delivery it asks how the piece fits and looks, then asks for a review of that exact product, including new drops.
Repeat customers
More reorders
When a new drop lands or a favorite is back in stock, the same salesperson reaches out in the same thread.
RESULTS
37% More Sales Without
Hiring a Sales Team
Caesar conversations now bring VYBES more than $70,000 in extra revenue every month. Shoppers who got a 1:1 conversation buy 37% more often than those who only got automated flows, and orders are bigger because customers buy the full outfit.
$70K+
a month in extra revenue from Caesar conversations
+37%
more sales from shoppers who got a 1:1 conversation
+11%
higher average order value from matched outfits and upsells
0
salespeople hired to sell in every language and currency
600
SKUs covered by review collection, so every product can earn reviews
1:1
one salesperson per customer, which brings them back for the next order
TESTIMONIAL
“We never had anyone actually selling. A shopper left checkout, got an automated text, and that was it. Now every customer gets a real conversation in their own language, and they keep coming back to order again.”
Turn Conversations
Into Revenue.
Every customer gets a sales agent that follows up, answers questions and closes the sale, 24/7.
Order placed
now
Classic White Tee · $28.00
Checkout recovered
2m ago
Linen Shorts · $46.00
Upsell added
5m ago
Tennis Necklace · $64.00